Hotel Policies
Early Check-in Policy
Check-in is at 2pm, check-out is at 11am. Please understand that during our busy summer season, early check-in and storage of guest's luggage is not typically available. However, guests may stop by the hotel in the morning on their way to the park, prior to check-in time, and complete the check-in paperwork and present payment. After check-in time, those guests may return to the hotel to pick up their keys.
Debit Card Policy
When presenting us with a Debit or Check Card for payment, our computer system will automatically place a "hold" on the account linked to your card for the full amount of your stay (each day's room and tax) plus 15% for incidentals. When you check out, you will only be charged for the actual amount of your stay. Any additional funds that were on "hold" will be released on 15 business days.
When using a credit/debit card to hold a room reservation, the card is authorized for the amount of 1 nights stay including tax at 6pm* the day of your arrival.
Even if you change your method of payment, due to banking regulations concerning Credit and Debit cards, the funds may be held for up to 15 business days. Once your account has been authorized, neither our front desk staff nor management is able to make exceptions to bank policy.
Please be advised that we are not liable for any overdraft charges incurred due to this policy.
If this could potentially be a problem for you, please present another form of payment/guarantee or check in prior to 6pm*.
* 4pm during Darien Lake operating Season and event nights
